It was a typical Monday morning. The phone was ringing off the hook with customers having login problems, systems not starting up or servers not working properly. Where on a normal day I might have 5 or 6 clients to visit, today I had 12. All over the country...

She walked away from the business meeting with a happy client. She had managed to bring the long contract negotiations for her publishing company to a successful conclusion. With all the signatures in place and a glass of champagne to celebrate, she was in high...